FAQ.
How do I buy?
You can buy directly from the web shop (we ship worldwide) or you can go sightseeing in Copenhagen and visit our shop at Store Kongensgade 57.
For other international orders and inquiries, contact: sales@cykelmageren.dk
How do I order a custom bike?
For special and custom orders, contact us at produktion@cykelmageren.dk. We’ll be happy to help you create your perfect bike.
Shipping and production times
On parts / accessories not in stock, please allow for 1 week of production time and 1 week shipping. Shipping costs vary from region to region.
For bikes that are not in stock, please allow for 10 weeks of production time and 1 week shipping. Shipping costs vary from region to region.
What kind of warranty is there on my new bike?
We provide a 5-year warranty on workmanship and will exchange/replace goods if they cannot be repaired.
Are the parts on my bike easy to find in other countries?
Yes, we use standard sizes on all of our bikes, so it’s easy to find replacement parts at any good bike shop worldwide.
Does my new bike need to be adjusted?
Yes! We recommend a general tune-up during the first 3 months. It’s natural that parts may become loose during the break-in period. These can be tightened and tuned at any good bike shop.
How do I maintain my bike?
Maintain your bike like any other mechanical product that is used frequently. Try to store it in a dry place when not being used and lubricate any moving parts as needed.
Where can I get my bike repaired?
Like a tune-up, you can have your bike repaired by a local mechanic, but you or the local mechanics are always welcome to contact our workshop for extra support.